FlexPASS Subscription
A FlexPASS Subscription allows you to choose between 5 and 11 different shows during the season to receive a discount of up to 33%! You can begin reserving your dates and seats AFTER you purchase your FlexPASS, or as you go throughout the season. Watch the instructional video, read the FAQ's then click the BUY button below to get started!
Please Note: FlexPASS, Season Ticket, and Group discounts for A Christmas Carol 2019 are only available on showings on and prior to December 12th.
Click here to download a printable 2019-2020 order form. You can return the order form via mail, email, fax, or in person: Download 2019-2020 FlexPASS Order Form
Click here to download instructions on how to book your FlexPASS: Download Instructions to Book Your FlexPASS
Online FlexPASS Frequently Asked Questions
Most common FlexPASS mistake: After you purchase your FlexPASS, make sure you complete the entire checkout process when you reserve your seats! If you don’t get an order number and an email confirmation, you probably didn’t complete the order. Watch our full video tutorial on buying and reserving FlexPASS tickets here: https://youtu.be/MzIWmGx1hQs
I can’t log in. What can I do? Use the Password Recovery if you don’t remember your password. After several incorrect password attempts, your account will be locked and can only be unlocked again by contacting us. If you don’t remember your password after a few tries it is best to use the password recovery. Click “I forgot my password” and enter your email address on the next page. An email will be sent to you containing a temporary password. Try logging in again with the temporary password that was emailed to you.
I bought my FlexPASS, now what? Purchasing the FlexPASS package is the first step. Once you have paid for your FlexPASS tickets, you can start booking your dates and seats on a new order. Remember, you only have 20 minutes to complete your order once you add tickets to your cart. It’s okay to book only a show or two at a time. Just make sure to check your receipts to make sure your tickets didn’t time out!
I bought my FlexPASS, why don’t I see the FlexPASS price when I book my tickets? You must be logged in to your account FIRST in order to reserve your FlexPASS tickets, otherwise the FlexPASS price will not be available to you. In some cases, it may be necessary for you to log out and log back in for your account to recognize your available FlexPASS tickets. If you’re still having a problem, there’s the possibility that you didn’t include the show you’re trying to book tickets for in your original purchase. To add FlexPASS tickets for a show you didn’t purchase, call the Box Office.
Why weren’t the seats I clicked added to my order? If the seats you selected were not added to your order after you clicked the “Add to Order” button, you may have left a single seat. Unfortunately we are unable to leave single seats. Please try again by selecting a different seating combination.
Did my ticket reservation go through? An email confirmation will automatically be sent right after you complete an online order. You can also check the “Order History” tab under the My Account section when you are logged in to see your ticket purchases.
How do I add a show I didn’t originally purchase? You can add tickets to a show that you didn’t purchase in your original FlexPASS order by calling the Box Office.
Why is there a service fee when I book online? A $5 processing fee applies per order when you purchase season tickets regardless of ordering online, in person, or over the phone. This processing fee helps us cover the cost of printing and mailing renewal information for our season ticket holders.
