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Hale Theatre COVID-19 Information Page


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General Safety Overview

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Face Coverings

Face coverings are recommended during the performance and while inside the building. Front of House and Box Office employees will wear masks while assiting customers.

Audience Capacity

We are at 100% Seating Capacity for performances.

Hand Sanitation Stations

Hand sanitation stations will be available at the entrance in the lobby and the main entry points in the theater on the main level and upstairs.

Enhanced Sanitation

All touch surfaces will be sanitized prior to each performance. Includes: seating armrests, railings, lobby and bathroom surfaces.

Digital Tickets

Patrons will be encouraged to have tickets emailed rather than picked up at Will Call when possible.

Digital Programs

Electronic show programs will be available for viewing on personal cellular devices. Accessible through a QR code, our website, and reminder emails.

Cashless Payments Encouraged

Cashless payments will be encouraged for purchases made at the box office. Our concession counter does not accept cash.

Meet and Greet

Meet and greets between actors and patrons have been suspended.

 
 



FAQ’s about Cancelled Performances (March 16 - August 15, 2020)

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What happened to my tickets that were cancelled because of COVID?

Tickets that were cancelled due to COVID were credited to a non-expiring gift card, allowing you to rebook when it’s convenient for you to do so.
 

How do I use my credit?

For ease of use, we have added the gift card credit as a payment method in your account. If you have online access set up, select the gift card to pay for your purchase. Additionally, we can access the gift card through the box office and send the redemption information to you as needed.
 

What if I don’t want to use my credit this year?

No problem! Our gift cards never expire. If you do not want to use your credit this year or next year, you can still use the dollar amount on the gift card towards purchases at any point in the future. 
 

Can I get a refund?

Unfortunately we are not able to offer refunds. We understand that this is a difficult time for everyone. Our theater relies completely on ticket sales. The credit you have received will not expire.
 

Who can I talk to if I have other questions?

We’re happy to help! Our box office is open Monday through Friday, from noon until 5pm. Please give us a call at 480-497-1181, or email us at boxoffice@haletheatrearizona.com.